quality policy

The relationship between quality policy, quality objectives, and strategic planning is not a matter of formality, it is the engine of quality-led transformation. Organisations that understand and implement this triad in sequential order can move from statements of intent to systems of performance.

At the Quality Improvement Institute of Nigeria (QIIN), our journey toward ISO 9001:2015 certification was more than a formality; it was an opportunity to reaffirm our mission and institutional values through a well-crafted quality policy.