IVF Patient Experience, Complaints and Feedback Management

Course Overview

This free online course is designed to help IVF clinic professionals, front-line staff and healthcare administrators improve patient experience, handle complaints effectively, and implement feedback management systems.

Supported by AAA Medi-Calibrations, this course is available to all participants interested in enhancing the quality of IVF care.

Learning Objectives

By the end of this course, participants will be able to:

1. Understand the key aspects of IVF patient experience and the role it plays in fertility care.
2. Implement effective feedback and complaints management systems to improve patient satisfaction.
3. Identify common challenges in IVF clinics and address them using best practices.
4. Apply ISO 9001:2015 standards to improve quality management in IVF clinics.
5. Integrate digital tools, including telemedicine and feedback platforms, to enhance patient interaction and care delivery.

Course Format

• Self-paced 
• 100 % Online 
• Downloadeable Learning Materials :
  • PDF copy of the book:
    

    IVF Patient Experience, Complaints, and Feedback Management: A Comprehensive Guide for Clinics

• • Sample customer survey form with excel data entry template

• • Sample complaint policy document and complaint form  

Assessments and Certification

• Take the 20 Quiz Questions 
• Earn 70% pass total mark 
• Automatically download Certificate of Completion  

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