QIIN Quality 4.5 Summit: A Recap of the Landmark Event

Steering Nigerian Organizations Towards Excellence and Consumer Satisfaction

The Quality Improvement Institute of Nigeria (QIIN) proudly wrapped up its Quality 4.5 Summit on November 8, 2023, uniting industry leaders, regulatory authorities, and quality management professionals to forge a path for business growth, competitive advantage, and enhanced consumer satisfaction in Nigeria.

The summit, held at Maryam Hall, Hawthorn Suites, Garki-Abuja, as well as online via Zoom, was a beacon of dialogue and idea-sharing, focusing on the theme “Quality Management for Business Growth, Competitiveness, and Consumer Satisfaction.” The event featured a robust agenda of keynote speeches, panel discussions, and networking sessions.

Dr. Umar Musa, Chairman of the Board of Directors of QIIN, welcomed delegates and participants to the event. In his words, “Today, we converge to forge a future where our businesses not only survive but thrive on the principles of quality management.”
The keynote speaker, Mrs. Patricia Solarin, Chief Consultant at Patrice Top Trio Nig. Ltd., addressed the summit’s central theme, offering insights into how quality management is a crucial driver of business excellence. “To every business leader, government official, and stakeholder here, I urge you to see quality certification not as a mere plaque on the wall but as a commitment. A commitment to excellence, to growth, and to the future of Nigeria.”

At the Plenary Session, the importance of regulatory frameworks to fostering a culture of continuous improvement was delved into by representatives of the three regulatory agencies: Mrs. Boladale Adeyinka, Director Surveillance and Investigation, presented on behalf of the Federal Competition and Consumer Protection Commission (FCCPC); Mrs. Henrietta Okokon, Public Awareness Manager, represented the National Coordinator/CEO of SERVICOM; and Engr. Gabriel J. Abah, Assistant Director, SDD, represented the Standards Organisation of Nigeria (SON). Highlighting the interactive nature of the event, attendees participated in lively discussions on consumer protection and business regulations on issues of substandard products and services. These conversations underscored the commitment to adopting international best practices and tailoring them to the Nigerian context.

Testimonials from participants reflected the summit’s success, noting the actionable takeaways and the opportunity to engage with peers over shared challenges and solutions. A participant was excited about the ground-breaking event as a game-changer in bringing synergy among quality professionals, businesses, and regulators.
QIIN emphasized the importance of translating summit discussions into concrete actions and policies that will benefit Nigerian businesses and consumers alike. QIIN will be implementing the SmartCertify program, in which building human capacity in quality management systems will be a critical component of the program.

The support of our strategic sponsors, Primecare Fertility Clinic and AMGC Farms, speakers, and enthusiastic attendees allowed the Quality 4.5 Summit to be a success. Special thanks to the management of Hawthorn Suites for their hospitality and the seamless experience provided.

We invite you to join us in our ongoing mission to elevate quality standards across Nigerian industries. Stay tuned for updates, access post-summit resources, or become part of our growing network by visiting the QIIN website.