QIIN Hosts NQIS 2026, Advancing Quality from Compliance to Measurable Performance

Aligned with World Quality Day

The Quality Improvement Institute of Nigeria (QIIN) successfully hosted the 3rd National Quality Improvement Summit & Awards – NQIS 2026 on Thursday, 12 November 2026, in alignment with World Quality Day.

Delivered as QIIN’s first virtual-first national summit and broadcast live from the Abuja hub (with over 70 participants online), the event brought together institutional leaders, quality professionals, researchers, healthcare practitioners, public-service stakeholders and participants joining remotely from different locations.

The summit, themed “Quality: Powering Performance,” demonstrated how organisations can move beyond certification and procedural compliance to achieve measurable results, stronger institutional performance and lasting value for customers and citizens.

Leadership, Quality Culture and Measurable Results

The programme commenced with opening formalities, recognition of dignitaries and a welcome address by Dr Umar Musa, Chairman of the QIIN Board of Directors.

The keynote address, “Quality: Powering Performance – Moving Beyond Compliance to Measurable Results,” was delivered on behalf of Prof. Charles Anosike, FQIIN, Director-General/CEO of the Nigerian Meteorological Agency (NiMet), by Engr. Hamid Olayinka Abdulkareem, Director of Engineering and Technical Services.

The keynote challenged institutions to assess quality through the consistency of their services, the effectiveness of their systems and the value they deliver—not merely through certificates, policies or activities completed. It also reinforced the importance of leadership commitment, accountability, innovation, strategic performance measurement and continual improvement.

Following the keynote, selected organisational leaders received the prestigious QIIN Fellow Award in recognition of their leadership and contributions to institutional quality and service improvement in Nigeria.

Practical Perspectives Across Key Sectors

Three specialist presentations extended the summit’s theme into important areas of organisational performance:

• Dr Okonokhua Oziengbe Lewis examined Quality Improvement in Healthcare and Public Services.
• Rev. William Effiok addressed Quality Culture and Ethical Leadership.
• Mr Mathias Mogaji presented on Customer Experience and Service Improvement.

The presentations were followed by a moderated plenary discussion and audience questions, allowing speakers and participants to connect quality-management principles with everyday leadership, healthcare delivery, public services and customer experience.

A refreshing comedy interlude by Job Legend added a moment of quality laughter to the programme.

Research, Community Impact and Recognition

Mrs Inikpi Rabi Ujah-Samuel, Coordinator of the Quality-of-Life Improvement Initiative (QoLII), presented an update on QoLII’s activities and its developing journey towards impact evaluation.

The report highlighted the initiative’s first community outreach at Damangaza and its plans to expand evidence-based community interventions, research and the proposed Discover Quality programme for children and teenagers.

The summit also featured a poster abstract presentation and the Dr Umar Musa Research Award, reinforcing QIIN’s commitment to encouraging applied research that contributes to quality improvement.

Speakers, volunteers, partners and other contributors to the summit were similarly recognised for their service and support.

Preparing Organisations for ISO 9001:2026

In his special address, Dr Stephen S. Hati, President/CEO of QIIN, discussed the newly published ISO 9001:2026 standard and what organisations should understand as they prepare for transition.

He emphasised that ISO 9001 provides a management framework, but organisations must supply the leadership, competence, performance tools and implementation discipline needed to convert its requirements into measurable results.

He further explained that certification does not produce instant organisational transformation. Sustainable improvement develops through implementation, measurement, management review, corrective action, competence development and consistent leadership follow-through.

Registered NQIS 2026 participants will have access to QIIN’s scheduled two-day virtual ISO 9001:2026 Requirements and Implementation Certificate Course, commencing in January 2027.

Quality That People Can Experience

NQIS 2026 concluded with a renewed call for organisations to treat quality as a driver of performance rather than a documentation or certification exercise.

By combining keynote insights, sector-specific presentations, research, community-impact reporting, professional recognition and practical transition guidance, the summit reinforced one central message:

The true evidence of quality is consistent performance that customers, citizens and other stakeholders can experience.

QIIN appreciates all speakers, Fellows, award recipients, partners, volunteers, participants and organisations whose contributions made NQIS 2026 possible.

Further information about the summit, speakers and participation benefits is available on the NQIS 2026 information page.

Additional photographs and individual event highlights will be shared in subsequent publications.