QC App

QIIN > QC App

We Are Empowering Organizations with the QCApp (Complaints and Feedback App)
Designed to Bridge the Gaps between Customers and Providers of Products and Services.

With fantastic features, the QC App is FREE for use by QIIN Corporate Members.

Make your organization’s feedback and complaint platform mobile

Receive, respond to, document, and manage your customers’ complaints and feedbacks with evidence upload efficiently through mobile devices; making it much easier for your customers to get to you!

Get summary statistics on an intuitive dashboard

QC App provides you with summary statistics over a specified period of interest to view how your organizations performances with customer’s complaints over time! Use this to benchmark performance.

Visualize the categories of complaints, feedback ratings, etc.

The analytics output from the QC App lets your organization visualize areas of concern and quickly plan to resolve them.
Also use the feedback rating within specified periods to measure customer satisfaction.

Confidentiality and anonymity ensured for customers

QC App lets customers enjoy privacy and be free to give objective insights so you can easily maintain Standards, meet requirements and improve quality of products, services and organizational knowledge.

Web-interface for instant lodging of complaint and feedback

No need for customers to download application from App Stores before sending complaint and feedback.
Frontline staff can also document complaints and feedback instantly for organizational use.